Customer service

Personal Shopper Services

We offer a Personal Shopper to help you with our collections, size guide and atelier services. 

To request assistance from our Personal Shopper please contact:

• Email: sales@esmevie.com 
• Telephone: +39 391 392 0748

Purchasing Information

Purchasing Online

In order to purchase one of our products online, simply add to cart and follow the instructions given. At the Checkout, you will find an “Order notes” box; please feel free to add specific measurements or details about your piece as we are made to order. 

*For assistance, please refer to our Personal Shopper information. 

Product availability

All of our products on the website are available as they are made to order. For special orders and bespoke pieces please contact our Atelier. 

Payment methods

• Credit card: Visa, Mastercard and American Express
• Bank transfer: To request this payment method please contact sales@esmevie.com

Shipping 

Shipping options

All of our orders are automatically shipped with Fedex Economy (5-6 days on international orders). This shipping fee is included in the price, local taxes are excluded. 

For Fedex Priority shipping (2 days on international orders) please contact sales@esmevie.com before completing your order. 

Tracking

You will receive a Fedex tracking number along with a tracking link as soon as your order is shipped. 

Returns

As all of our orders are made to order, Esme Vie does not accept returns nor cancellations

In order to provide you with the best possible service, we offer the opportunity to get in touch with our Atelier or Personal shopper to verify your order and measurements.

If your order on arrival does not fit you correctly, you have the possibility to send it back to our Atelier for it to be altered according to need. In this case, all shipping costs will be at the client’s expense. 

Other

For any other questions or information please do not hesitate to contact us at contact@esmevie.com, we are at your service.